We can ship to virtually any address in the world.


Orders within Australia will be sent via Australia Post Registered Delivery with tracking unless express shipping is selected. Most orders will dispatch within 2 business days however please allow 7-14 business days for custom pieces. For rush order requests, please email us via the contact form below. 

Track your order at


For Internationals orders, please allow up to 10 working days for delivery. You will be able to use your tracking number to track with your local post office in your country once the package has cleared customs in your country. For specific enquiries about tracking your order, email us via the contact form below.

For US orders, you will receive your tracking number once the item has dispatched and you can track your package at

Express Courier is available worldwide and can be selected at checkout. This is a faster service with advanced tracking updates.


Free Shipping 

Orders over $300 will be shipped free of charge worldwide. 


Sales Tax + GST

GST and tax calculations are based on the country specified in your shipping address and are specified at checkout.


Gift Vouchers

Gift Vouchers are valid for 12 months at our e-shop from date of purchase.


Returns Policy 

You may return most new, unopened items within 7 days of delivery for a store credit to the same value of your product. Please note we do not do refunds on custom pieces. 

In the instance that you received an incorrect or defective item, we will replace the item & pay the return shipping costs if the return is a result of our error.

You should expect to receive your credit within four weeks of giving your package to the return shipper, however, in many cases you will receive a credit more quickly.

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.



For wholesale enquiries, please email:


Thanks for shopping with DALLAS AND CARLOS!